Privacy Policy

This page is maintained by the operator of Muse to explain how the app collects, uses, stores, and protects your information. "Muse", "we", "our" refers to the app; "you" refers to the person using it.

1. What Muse is

Muse is an AI companion app. Conversations, voice, and images shown to you inside Muse are generated by artificial intelligence. AI-generated content is not real, is not a substitute for professional advice, and can be inaccurate. Do not rely on Muse for medical, legal, financial, or emergency guidance.

2. Information we collect

• Account: email address, sign-in provider (Google or email), display name, and optional profile fields you provide.
• Muse content you create: the personalities, backstories, images, and settings you configure for your Muses.
• Conversations: text messages you send and receive, voice call audio and transcripts you record, and any images you upload or generate inside the app.
• Usage & billing: credit purchases, subscription status, feature usage counts, and diagnostic logs.
• Device data: push-notification tokens (if enabled), browser/OS, and coarse timezone for message pacing.

3. How AI services process your data

To generate replies, voices, and images, Muse sends the necessary content to trusted AI providers. Providers currently used include:

• Text & reasoning: xAI (Grok) and Google (Gemini) for chat and vision.
• Voice: Cartesia for text-to-speech; Deepgram for speech-to-text during voice calls.
• Images: Fal.ai for selfie and scene generation (including reference-image identity locking).
• Embeddings & memory: OpenAI for text embeddings used to build your Muse's long-term memory.
• Push notifications: Firebase Cloud Messaging.

These providers process content only to return the requested result. We do not sell your personal data.

4. Voice, images, and generated content

• Voice call audio is transcribed in real time. Transcripts are saved with the conversation so your Muse can remember what you talked about. Raw audio is not retained after the call unless you save it.
• Generated images are stored in your private gallery and can be deleted at any time. Do not upload photos of other people without their consent.
• You are responsible for what you type, upload, or ask a Muse to generate. Content that violates our community rules may be removed and the account may be suspended.

5. Storage & security

Data is stored in our managed backend with row-level security so that only your own account can read your own rows. Transport is encrypted with TLS. Access to production data is limited to essential engineering operations.

6. Retention

We keep your data while your account is active. Individual items (messages, selfies, journal entries, memories) can be deleted from within the app. Deleting your account permanently removes your profile, conversations, memories, generated images, Muses, settings, and credit history, as described in Section 8.

7. Your rights

Depending on where you live, you may have the right to access, correct, export, or delete your personal data, and to object to certain processing. You can:

• Export your data from Settings → Backup & Restore.
• Delete individual Muses, messages, images, or memories in-app.
• Permanently delete your account from Settings → Account or at /delete-account.
• Report harmful content from Settings → Safety.

8. Account deletion

When you delete your account, we remove your profile, Muses, conversations, memories, journal entries, generated selfies, voice usage, credit history, subscription record, push tokens, and safety reports. Backups may retain residual copies for a short period before they are overwritten in the normal backup rotation.

9. Children

Muse is intended for users aged 18 and over. Do not use the app if you are under the age required by your country to consent to the processing of your personal data or to use AI companion services. We ask you to confirm once that you are 18 or older and store that confirmation (a yes/no flag, the time, and the policy version) on your account. We do not estimate your age from photos.

9a. Safety screening

Before any image or character is generated, your request is screened on our servers to block sexual content involving minors and sexual, nude, or degrading depictions of identifiable real people. Screening may include an automated check by an AI provider (see section 3).

When a request is blocked we record a privacy-conscious safety event containing your account id, which surface was used, the category of the block, and the signal flags that triggered it. We do not store the text of the blocked prompt or the uploaded image in that log. Repeated or severe violations may lead to account termination and, where the law requires it, reporting to the relevant authorities.

10. Changes

We may update this policy as the app evolves. Material changes will be surfaced inside the app before they take effect.

11. Contact

To exercise your rights or ask a privacy question, email support@museapp.com, or use Settings → Safety → Send feedback inside the app.